Shipping Policy

Last updated: September 2026

At Halo House, we prioritize getting your skincare essentials delivered quickly and safely across South Africa. Please review our complete shipping terms below.

01 Door-to-Door Courier

All orders are delivered directly to your doorstep using reputable local courier services across South Africa.

02 Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during:

• peak periods;
• sales promotions;
• public holidays;
• supplier delays;
• unforeseen operational circumstances.

Orders are not processed on weekends or public holidays.

03 Estimated Delivery Time

Estimated delivery time is approximately:

FREE Shipping: 5–11 business days from dispatch.

Priority Shipping: 1–3 business days from dispatch.

Delivery estimates are guidelines only and not guaranteed. Halo House is not liable for:

• courier delays or failed delivery attempts;
• weather disruptions or strikes;
• incorrect delivery information supplied by customer;
• events beyond our reasonable control.

04 Delivery Address Accuracy

Customers are responsible for providing accurate delivery information. Additional delivery charges apply for redelivery requests caused by incorrect details.

05 Risk & Ownership

Risk passes to the customer upon delivery. Ownership remains with Halo House until payment is cleared in full.

06 Courier Liability Disclaimer

Halo House is not the courier provider and is not liable for courier negligence, transit delays, lost or damaged parcels, or theft after delivery.

07 Damaged or Missing Parcels

Inspect parcels upon delivery. If damaged or incomplete, notify Halo House within 48 hours with photographic evidence.

08 Delivery Delays

Halo House shall not be liable for any losses, costs, or inconvenience arising from delivery delays beyond our control.

09 Refused Deliveries

If a parcel is refused or unclaimed, return shipping and admin fees may be deducted from any refund. Re-shipping is at the customer's expense.

10 Force Majeure

Halo House is not liable for delays caused by natural disasters, strikes, load shedding, transport disruptions, or governmental restrictions.

Contact Information

📧 Email: support@halohouse.co.za

📱 WhatsApp/Phone: 063 298 9405

🌐 Website: halohouse.co.za

📍 Location: Centurion, Gauteng